GENERAL QUESTIONS
What are Table + Teaspoon's COVID-19 Safety Precautions?
This pandemic is ever changing, T&T remains vigilant in monitoring the most up-to-date safety, infection control, and cleaning protocols recommended by global experts, including the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). Our product is cleaned in high-temperature commercial dishwashers and washing machines on a sanitizing cycle before storage. The washers are set to use water temperatures more than 180 degrees Fahrenheit to remain in accordance with FDA guidelines. All product is individually shrink-wrapped following cleaning to maintain sterilization.
How does Table + Teaspoon work?
Select one of our $30 per guest settings, containing an oversized luxury textile runner, napkins, dinner plate, salad plate, gold or rose gold flatware, stemless wine glass, water glass, menu card, place card, taper candles, and candlesticks. Input your guest count and party date, then the order is delivered to your doorstep one to two days before your event. After the party, repackage dirty dishware and linens in the box the settings arrived in and return to Table + Teaspoon for cleaning with a prepaid label.
I'm having a dinner party with multiple tables, how many runners and candles will I get?
If you are using more than one dining table, please make a note of this when placing your order so that we send the appropriate number of runners and candles. All other orders come with one runner and two tapers/candlesticks.
Why do I have to select my number of guests in multiples of four?
We carefully designed our packaging to ensure the safe arrival of your settings. During the testing process, we found that shipping in sets of four worked best.
Can I mix and match items from different settings?
Unfortunately, the settings are not customizable.
When will I receive my order?
Your order will arrive one to two days before your event so that you have time to unpack, check for any breakage, and set your table with plenty of time before your guests arrive.
When do I return my order?
Return your order within two days after your event.
How do I return my order?
1) Repack and close the box the settings arrived in. 2) Place the FedEx return label sticker over the label used to ship the box to you. 3) Drop off at any FedEx location or click here to arrange for a FedEx pickup from your home or office for around $7 per box (you will have to create your own account with FedEx and additional pickup fees are not included).
Can I modify my order?
Please email concierge@tableandteaspoon.com for last-minute changes, and we will do our best to accommodate, though there are no guarantees once the items have shipped.
Can I cancel my order?
If you cancel thirty or more days in advance of the delivery date, there is no cancellation fee and you will receive a refund for the order. If you cancel less than thirty days but more than fourteen days in advance of the delivery date, you will receive a T&T credit to your Table + Teaspoon account for the rental fee associated with the cancelled order minus a 10% restocking fee. All credits can be applied to any future rental. You may not cancel fourteen or fewer days in advance of the delivery date. Of course we understand if there are special circumstances (especially these days), so if you have an emergency come up please email us at concierge@tableandteaspoon.com to see what we can do to help!
What if I need help picking a setting for my event?
Please email concierge@tableandteaspoon.com for help picking the best setting for your party.
BREAKAGE AND LATE FEE QUESTIONS
What if my order arrives with broken items?
Please email concierge@tableandteaspoon.com to notify us as soon as you receive your package if there are any broken dishes or glassware. We will overnight you new items.
What if items accidentally break while in my possession?
We understand that sometimes parties are so fun that things get broken. Email the items and photos if applicable to concierge@tableandteaspoon.com for review on a case by case basis. Charges for the items at cost may occur.
What happens if I return my rental late?
If you return the settings late, a fee of fifty dollars ($50.00) will be charged to the payment card used to rent the settings for every day that you are late. If you have not returned the settings within ten days of the return date, your late return will be considered a non-return we will charge your payment card the maximum late fee set forth in the Terms & Conditions.
What if I break the shipping box or want to keep it?
The Table + Teaspoon carrying case must be returned. If the case is not returned you will be charged a $200 fee to replace the box (see details in Terms & Conditions under “Lost Return Packaging”).
SHIPPING QUESTIONS
How much does shipping and return shipping cost?
Shipping both ways is calculated at checkout based on the number of boxes ordered (there are four settings per box) and the state where you live. Additional charges apply for home pickup via FedEx.
Do you offer same-day delivery?
If you are located within the San Francisco Bay Area, we will do our best to accept same day orders placed via concierge@tableandteaspoon.com.
What if my rental period ends on a Sunday or Holiday?
Please return the next business day.
BILLING QUESTIONS
When will my credit card be charged for my rental?
Immediately upon placing your order.
When kinds of payment do you accept?
PayPal, Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards.
CAREER QUESTIONS
Can I work for Table + Teaspoon?
We are always looking for talented creatives and engineers to join the team. Please submit resumes to concierge@tableandteaspoon.com for review.
Can I intern for Table + Teaspoon?
Yes, please! Submit resumes, academic requirements, and stipend requests to concierge@tableandteaspoon.com and we will get back to you shortly.