ORDERING QUESTIONS

How does Table + Teaspoon work?

Select one of six settings, all containing an oversized luxury textile runner, dual-sided napkins, dinner plate, salad plate, gold, rose gold or silver flatware, stemless wine glass, water glass, menu card, place card, paper straw, taper candles, and candlesticks. Input your guest count and party date, then the order is delivered to your doorstep two days before your event. After the party, repackage dirty dishware and linens in the box the settings arrived in and return to Table + Teaspoon for cleaning with a prepaid label.

I'm having a dinner party with multiple tables, how many runners and candles will I get?

If you are using more than one dining table, please make a note of this when placing your order so that we send the appropriate number of runners and candles. All other orders come with one runner and two tapers/candlesticks.

Why do I have to select my number of guests in multiples of four?

We carefully designed our packaging to ensure the safe arrival of your settings. During the testing process, we found that shipping in sets of four worked best.

Can I mix and match items from different settings?

Unfortunately, the settings are not customizable.

How far in advance do I have to place my order?

For same day orders within the Bay Area, or orders within three days within California, please email info@tableandteaspoon.com before noon. All other orders must be placed online seven days before your event.

When will I receive my order?

Unless you request same-day on demand delivery before noon within San Francisco, your order will arrive two days before your event.

When do I return my order?

Return your order within two days after your event.

How do I return my order?

1) Repack and close the box the settings arrived in. 2) Place the pouch with the prepaid FedEx return label over the label used to ship the box to you, and seal. 3) Drop off at any FedEx location or click here to arrange for a FedEx pickup from your home or office for around $7 per box (you will have to create your own account with FedEx and additional pickup fees are not included).

Can I modify my order?

Yes, please email info@tableandteaspoon.com for last-minute changes, and we will do our best to accommodate, though there are no guarantees once the items have shipped.

Can I cancel my order?

If you cancel thirty or more days in advance of the delivery date, there is no cancellation fee and you will receive a full refund issued to the payment card you used for the order. If you cancel less than thirty days but more than fourteen days in advance of the delivery date, you will not receive any refund, but you will receive a full credit to your Tab;e + Teaspoon account for the rental fee associated with the cancelled order. This credit can be applied to any future rental. You may not cancel fourteen or fewer days in advance of the delivery date.

What if I need help picking a setting for my event?

Please email info@tableandteaspoon.com for help picking the best setting for your party, or make an appointment to stop by the showroom if you're in the Bay Area by emailing appointments@tableandteaspoon.com.

BREAKAGE AND LATE FEE QUESTIONS

What if my order arrives with broken items?

Please email info@tableandteaspoon.com to notify us as soon as you receive your package if there are any broken dishes or glassware. We will overnight you new items.

What if items accidentally break while in my possession?

We understand that sometimes parties are so fun that things get broken. Email the items and photos if applicable to info@tableandteaspoon.com for review on a case by case basis. Charges for the items at cost may occur.

What happens if I return my rental late?

If you return the settings late, a fee of fifty dollars ($50.00) will be charged to the payment card used to rent the settings for every day that you are late. If you have not returned the settings within ten days of the return date, your late return will be considered a non-return we will charge your payment card the maximum late fee set forth in the Terms & Conditions.

What if I break the shipping box or want to keep it?

The Table + Teaspoon carrying case must be returned. If the case is not returned you will be charged a $200 fee to replace the box (see details in Terms & Conditions under “Lost Return Packaging”).

SHIPPING QUESTIONS

How much does shipping and return shipping cost?

Shipping both ways is calculated at checkout based on the number of boxes ordered (there are four settings per box) and the state where you live. Additional charges apply for home pickup via FedEx.

 

Do you offer same-day delivery?

Yes, within San Francisco (and some parts of the Bay Area) we accept same day orders placed via info@tableandteaspoon.com before noon.

What if my rental period ends on a Sunday or Holiday?

Please return the next business day.

BILLING QUESTIONS

When will my credit card be charged for my rental?

Immediately.

When kinds of payment do you accept?

Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards.

SHOWROOM QUESTIONS

What are the showroom hours?  

We’re open by appointment only via appointments@tableandteaspoon.com, though we are here most days from 10-6PM so feel free to pop by if you’re in the area!

What can I see at the showroom?

Everything is available online, but if you’d prefer to come have a glass of bubbles and view our six settings in person to pick the best aesthetic for your party or seek advice for your next event, please make an appointment.

CAREER QUESTIONS

Can I work for Table + Teaspoon?

We are always looking for talented creatives and engineers to join the team. Please submit resumes to info@tableandteaspoon.com for review.

Can I intern for Table + Teaspoon?

Yes, please! Submit resumes, academic requirements, and stipend requests to info@tableandteaspoon.com and we will get back to you shortly.